Delay, deny, defend :
by Feinman, Jay M. frey50
Published by : Portfolio, (New York :) , 2010 Physical details: v, 248 p. ; 24 cm. ISBN:9781591843153; 1591843154.| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 300 - 399 | Book Cart | 368.0140973 Fei (Browse shelf) | Available | 95330 |
How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.